Policies
At Racquets & Retreat, we prioritize professionalism, safety, and exceptional service. The policies below ensure every event runs smoothly from start to finish.
A 50% deposit is required to reserve your date
and staff.
Final payment is due 48 hours before the event.
Events are confirmed once the deposit is received.
PAYMENT & RESERVATION POLICY
Deposits are non-refundable but may be used as credit toward a future event.
One complimentary reschedule if made 7+ days before the event (14+ days for travel events).
CANCELLATION & RESCHEDULING
Outdoor events canceled due to weather receive full credit toward a rescheduled date within 12 months.
Delays or partial adjustments handled case-by-case.
WEATHER
All participants must sign a waiver.
Racquets & Retreat is fully insured.
All staff are CPR & AED certified.
SAFETY & LIABILITY
Recommended 6:1 participant-to-pro ratio.
Minimum booking: 2 hours and 2 pros.
STAFFING & RATIOS
A 20% service fee is added to all invoices (covers gratuity, planning, and logistics).
SERVICE FEE
Local travel included in pricing.
Extended or out-of-state travel may require additional fees.
TRAVEL
Add-ons must be confirmed at least one week before the event.